Guest Agreement

By booking any of our properties you agree to the following

General:

You agree that the booked accommodation is not an assured tenancy and that a periodic tenancy will not commence at the end of the stay. As a holiday letting, this agreement is excluded for the purposes of the Protection from Eviction Act 1977.

Payment:

Payment must be made in full prior to commencement of booking. Bookings are not finalised or confirmed until full payment has been made. Until payment is made, these dates may still be offered to other potential guests. Suggested dates may be preliminary reserved before payment is made, however this is at the discretion of the apartments manager and we reserve the right to withdraw this preliminary hold of unpaid dates. Payment for held dates must be made no later than 7 days prior to the suggested check in date. Held dates will automatically be removed if payment is not made. Any extensions of stays already commenced must be requested and paid in full no later than 24 hours before the end of the original booking period.

ID:

The guest agrees to provide a copy of photographic ID and any additional guests ID that any DerBnB staff requests prior to the booking commencement (to be supplied via email to contact@der-bnb.co.uk. The guest understands and agrees that we withhold the right to not proceed with any bookings should sufficient ID not be provided.

Cancellation:

We require 3 days notice on any cancellation and change of dates. Any bookings cancelled or changed with less than 3 days notice will be charged in full. Any bookings made with less than 3 days notice will not be eligible for a refund or amendments. It is the guests responsibility to organise appropriate travel and/or holiday insurance to cover any costs incurred by last minute cancellations or changes to dates. Credit for future stay may be offered but this is the sole discretion of the operations manager and directors and we reserve the right to decline the option of credit if sufficient notice to cancel is not provided. Stays that are covered by credit are not eligible for refunds regardless of the notice period to cancel.

Early Check in/Late Check out

Early check ins, late check out and extension requests must be made at least 24 hours notice in advance are not guaranteed until confirmed by management. We are not always able to accommodate early check ins or late check outs even with more than 24 hours due the cleaning schedule and whether the previous/next guest has already requested this. Guests agree to not check in earlier than 3pm (unless authorised) or check out later than 10am (unless authorised). This includes any and all of the guests belongings. Any belongings found in the apartments outside of the agreed period will be removed from the property. The guest agrees to pay for any additional costs incurred as a result of unauthorised early check ins/late check outs/last minute extensions (such as last minute cancellation/rearrangement of cleaners and additional utility costs).

Alteration Requests

In the event the guest would like to alter the apartment post check in, amendments to the booking and any additional costs or discounts will be at the managements discretion. If the change is requested due to an attribute of the apartment that was disclosed but overlooked by the guest upon booking, no refund or credit will be given if moved to an apartment of lower value. Please note that cleaning fees are non transferable once the guest has stayed at least one night in the apartment. If the alteration is done after the first night has commenced, a cleaning fee will be applicable for both apartments.

Reduction of stay for long term bookings:

In the event of a long term booking being reduced part way through the duration of the dates, we must be notified you intend to leave at least 7 days prior to the new intended check out date. If the guest does not provide 7 days notice, they agree to pay for any and all dates within that 7 day period. If the stay is reduced to where it becomes less than one month since the last renewal of stay, the cost of the stay will be recalculated on the basis of our standard daily rate and the refund will subsequently be calculated based on this.

Cleaning fees and related charges:

A mandatory cleaning fee is required for each time the guest checks out of the apartment. Once the stay has commenced and the guest has stayed for at least 1 night, the cleaning fee is no longer refundable.

- Any concerns with the cleanliness of the apartments must be reported to us on the day of check in. Any requests for refunds regarding the cleanliness of the apartments will be declined if this has not been reported either via phone, voicemail or message on the day of check in. The guest understands and agrees they are able to check in to the property from 3pm and have the opportunity to check the condition of the apartment and its contents on the day of check in.

- The guest agrees that if there is any evidence of previous guests smoking or damaged items and do not report this, they may be held responsible and may be subject to additional costs upon checking out.

-The guest also agrees that if the number of towels is not equal to the amount left by housekeeping, they will pay for the towels to be replaced.

-Soiled or stained towels or bedding may be subject to additional charges. If the guest wears fake tan, they agree to bring their own towels.

-The guest agrees to remove all their personal belongings upon check out. DerBnB Ltd is not responsible for any of the guests personal items for the entire duration of the stay. We encourage all our guests to purchase their own insurance to cover their personal belongings during their trip. The guest agrees to pay for both costs and time, should our staff have to make efforts to return the item.

Maximum Capacity of Apartments and Additional Guests:

Each apartment has a maximum number of guests at any one time. The maximum number of guests in the apartment at any given time (day or night) is equal to the maximum number it can sleep. We must be informed of all overnight guests. The standard nightly rate covers either 2, 3 or 4 overnight guests depending on the apartment and there is an additional £10 charge per additional guest per night. This is to cover additional water, electricity, gas (where applicable) and linen cost. The guest agrees to pay any additional charges associated with additional overnight guests. Our representatives reserve the right to refuse access to the property for any person not named in the booking party.

Loss of keys:

In the event the guest loses their copy of the key during their stay, the host will provide a spare key. Both sets must be returned by the end of the stay. The guest agrees to pay any charges that may be incurred in the event that both sets of keys are not returned upon check out. Additionally, if use of the letterbox has been permitted and a key provided, this must also be returned upon check out.

House Rules:

-For the purposes of safety, the guest agrees to not leave the key within the lock when not in use as this prevents access in an emergency.

-The guest agrees to not smoke or use electronic cigarettes in the apartments or any communal hallways. (£100 fine per guest per occasion)

-Not to host parties or social gatherings at the apartments. (£500 fine)

-No pets or animals are allowed in the apartments. The guest agrees to provide documentation for any service animals, should the manager ask for it. The guest also agrees to pay for any additional cleaning required that is caused by the service animal. (£100 fine per unauthorised non service animal per night)

-Noise levels must not be at a level that will disturb surrounding neighbours.

-Immoral, illicit or illegal activities could result in the stay being immediately terminated with no refund.

Internet Usage:

Our properties are for the purpose of accommodation and not for working from. The guest understands that the internet provided cannot be garunteed for the purposes of working from the property. The guest understands that DerBnB have no control over internet providers service and the discrepancies in signal that can arise. If in the event of no internet connection whatsoever, DerBnB will provide a temporary router however this may not be provided if internet connection is established but is not deemed sufficient by the guest for the purposes of working from the property.

Parking:

Our St Georges and Barroon locations each have one parking spot allocated per apartment. The guest understands that we cannot guarantee parking for any additional vehicles and that DerBnB Ltd will not be responsible for any related parking costs. Our Dunkirk location requires a permit for the parking. DerBnB will cover the permit costs for 1 vehicle for the duration of your stay. The guest understands and agrees that should they not provide their vehicle registration number when prompted, a permit will not be issued and any additional fines are at the guest's cost. At our Phoenix Court location there is no parking on site, charges may apply through the use of public parking. Costs to park additional vehicles are the guests responsibility. At some applicable locations, DerBnB may offer the guest an additional parking space at our discretion but reserve the right to withdraw the use of this second space for whatever reason we deem fit. Additionally, should the guest be required to park in a public space (either on street parking or car park) DerBnB will not be responsible for any fines the guest receives for parking in a manner that breaks the highway code.

Access to Property:

Staff may need to enter the apartment throughout the duration of your stay for the purposes of maintenance and monitoring the state of the property. The guest agrees not to leave the key in the door when not in use. Where possible, we will arrange to enter at a time that causes the least disruption to the guests stay; however, the guest agrees and understands that we may enter at any time we deem necessary and do not need to provide notice.

Fair Usage:

DerBnB implements and maintains a fair usage policy in regards to electric, gas and water. Excessive use of electric, gas or water will be charged additionally if management find the heating or electrics are being left on when the guest is not in or for any other excessive utility use (such as bitcoin mining etc). The guest agrees to pay for any and all additional costs beyond what is laid out in the national grids fair usage amounts for the respective property size.

Security Measures:

We employ the services of a reputable security company to ensure the safety and security of our premises and all occupants. By accessing our Services, you agree to cooperate with our security measures and directives at all times. Users must adhere to the house rules established by DerBnB LTD. These rules are in place to ensure a safe and respectful environment for all occupants. Failure to comply with these rules may result in penalties, including but not limited to eviction.

Right to Evict:

We reserve the right to evict any User who violates our Terms and Conditions or breaches our house rules. The decision to evict will be at our sole discretion and may be enforced without prior warning.

No Refund Policy:

Users who are evicted due to violation of our Terms and Conditions or house rules will not be entitled to any refunds or compensation for unused Services.

Modification of Terms:

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or notifying Users through other means. Continued use of our Services after such modifications constitutes acceptance of the updated Terms and Conditions.

Pre-Arrival Security Measures:

For all DerBnB properties, a security deposit is required to cover potential damages, missing items, or excessive cleaning fees incurred during the stay. This deposit will be paid by card prior to check-in and refunded after a satisfactory inspection upon departure, provided no damages, violations, or additional fees are assessed. Prior to arrival, each guest must sign a rental agreement, which outlines the responsibilities of both the guest and the property management. By signing, guests agree to abide by property-specific rules, including but not limited to noise levels, occupancy limits, and respect for neighbors. The agreement also details our policies on cancellations, refund eligibility, and liability. For security purposes, we reserve the right to request government-issued identification from all members of the booking party as deemed necessary. This measure is in place to verify identity, confirm eligibility to rent, and ensure that all guests comply with our terms. Failure to comply with these requirements may result in denied access to the property or forfeiture of the booking.

For all reservations, a refundable security deposit is required. The deposit amount will vary between £100 and £500, depending on the size and specifics of the property. This security deposit is collected as a safeguard against potential damages, breaches of house rules, or other incidents that may occur during the stay. All check-in instructions and payments, including the security deposit, will be processed securely through our online platforms, Stripe LTD and GuestFlow LTD. These platforms ensure safe and encrypted transactions for your peace of mind. The security deposit will be refunded in full within 5–10 business days following your checkout, pending a property inspection and confirmation that no house rules have been violated.By proceeding with a booking, you acknowledge and agree to the terms of the security deposit as outlined above.

Contact Information:

If you have any questions or concerns regarding these Terms and Conditions, please contact us at contact@der-bnb.co.uk. By accessing and using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our Services.